"Can I easily import Javascript libraries?"."Will users make and receive calls from my tool?".CTI or no CTI?Īt this stage, you should have a decent integration! But you can make it better. The following tutorial will guide you through call logging:īest practices to know before storing calls metadata → 4. Use their payload to create a new entry under the contact profile. The mented, call.tagged and call.ended events. The call.created event, and match the phone number of the caller with an contact or lead in your system Tags - if you don't have a dedicated tag field, you can't go wrong with listing Aircall tags as textĪll fields available in Webhook call events are described in our API Reference.Notes - agents can take notes in the Aircall Phone, avoid duplicates by logging them.Asset link of a call recording - a must.Call direction, duration and participants - to know what happened.For the best call log, we recommend logging: You might think you've got this, but we've learned that some information is easily overlooked.
→ĭon't forget, you will only receive events related to Aircall phone numbers selected by the user in their Aircall Dashboard.
AIRCALL TEXTING HOW TO
Tips and tricks on how to empower Webhook events to build the best integration. To get call data, you will need to listen to Aircall Webhook events.Īircall provides a complete list of Webhook events (available here) that can be setup directly via our Public API as described in the following tutorial: That's how teams save time and gain productivity while avoiding loss of important information.
AIRCALL TEXTING MANUAL
The main thing you want when connecting telephony to your system is to remove manual data entry. Saving call information from Aircall is a key feature for users. For security reasons, this phone number selection is not available via the Public API. When following this OAuth process, Aircall admins will have to choose the Aircall phone numbers they want to link to the integration:Īs a partner, you will only receive Webhook events associated with the phone numbers admins chose.
AIRCALL TEXTING INSTALL
Once the OAuth implementation is done, users will be able to install the integration either from your app or from the Aircall Dashboard. A real-life example of the OAuth implementation is available on the Weather app page! We open-sourced one of our homemade apps. This can be done through our Public API (more on that in step 3). We recommend to automatically set a Webhook on the client's Aircall account once this step is completed. Only Aircall admin users are allowed to install apps on a company's account! More info in our Knowledge Base. The OAuth flow can be started either from your app by referring to the redirect_uri, or better, from the Aircall Dashboard with an install_uri. Building an app for Aircall users? Learn how the Aircall OAuth flow works! →
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